Digital Recording Solution Must Be Part of Overall Workflow
In an article on Linked In, speech processing specialist Doron Mansur listed several benefits of...
Information processing often involves more than scanning paper records or archiving and processing electronic data. When you’re dealing with audio records and voice recordings, you have a different set of issues that must be addressed. And often, those issues are better addressed by an experienced provider of recording technology.
If your organization is searching for a comprehensive digital voice recording solution, one that also includes streamlined, secure storage and retrieval, it’s important to select one that allows you to:
The Digital Voice Recording solution you choose should also be fully compliant to SSAE16 and HIPAA standards as well as provide a complete, client-driven functionality to support your organization’s workflow and reporting needs. Finally, the recording solution should have a comprehensive audit trail at a per action/transaction level of all calls.
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