Digital Recording Solution Must Be Part of Overall Workflow
In an article on Linked In, speech processing specialist Doron Mansur listed several benefits of...
Through our enterprise content management system, Dimensions360, Data Dimensions offers Digital Recording Statement (DRS) – a comprehensive web-based application capable of linking audio recordings directly to third-party systems/operating platforms. The DRS application is agnostic to phone system brand and phone type.
Our Digital Recording Statement (DRS) solution offers secure, direct access to calls that streamline operating tasks associated with managing call recordings.
DRS has workflow and data indexing capabilities that integrate directly into operating systems and databases to extract and archive data to streamline user tasks and minimize user keying errors.
Tasks associated with routing calls (call review, transcription, translation, etc.) are automated within DRS, streamlining efforts and minimizing routing errors.
Any data collected from an integration, UI screen or call logging perspective is leverageable in the creation of reports for review, training, cost allocation and budgeting purposes.
DRS is fully configurable to interface with third-party systems, allowing for custom pop-up screen functionality to auto-populate key fields saving keystrokes and minimizing errors.
The DRS archive, as part of the comprehensive Dimensions360 offering, is expandable to include both archival of indexed images and videos.
All activities taken on recorded calls are tracked to provide a robust audit trail of who, when and what action was taken, allowing the client to present a complete record within the enterprise.
Digital Recording Statement (DRS) is a fully secure solution compliant to SSAE16 and HIPAA standards, offering organizations a flexible, configurable interface to manage call recordings more efficiently.
Contact Data Dimensions to learn how we can develop a solution to meet your needs.