Comprehensive digital recording statement (DRS) solution

Through our enterprise content management system, Dimensions360, Data Dimensions offers Digital Recording Statement (DRS) – a comprehensive web-based application capable of linking audio recordings directly to third-party systems/operating platforms. The DRS application is agnostic to phone system brand and phone type.

Client driven administrative functionality

Our Digital Recording Statement (DRS) solution offers secure, direct access to calls that streamline operating tasks associated with managing call recordings.

Workflow

DRS has workflow and data indexing capabilities that integrate directly into operating systems and databases to extract and archive data to streamline user tasks and minimize user keying errors.

Business Rules for Recorded Call Routing

Tasks associated with routing calls (call review, transcription, translation, etc.) are automated within DRS, streamlining efforts and minimizing routing errors.

Robust Reporting

Any data collected from an integration, UI screen or call logging perspective is leverageable in the creation of reports for review, training, cost allocation and budgeting purposes.

Configurable UI

DRS is fully configurable to interface with third-party systems, allowing for custom pop-up screen functionality to auto-populate key fields saving keystrokes and minimizing errors.

Multi-Dimensional Archive

The DRS archive, as part of the comprehensive Dimensions360 offering, is expandable to include both archival of indexed images and videos.

Consolidated Audit Trail

All activities taken on recorded calls are tracked to provide a robust audit trail of who, when and what action was taken, allowing the client to present a complete record within the enterprise.

Optimizing Efficiency

Digital Recording Statement (DRS) is a fully secure solution compliant to SSAE16 and HIPAA standards, offering organizations a flexible, configurable interface to manage call recordings more efficiently.

  • Decrease turnaround time for recorded statement transcription requests
  • Speed and ease to implementation
  • Phone system agnostic
  • Third-party integrations available
  • Easy access and review of call recordings

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16,000+

Concurrent Users

30,000+

Total Users