Digital Voice Recording
Data Dimensions offers a comprehensive digital voice recording, retrieval and storage solution capable of linking audio recordings to events within third party systems e.g. Claims, CRM, Policy, etc.
The Digital Recording Statement (DRS) desktop utility facilitates custom pop-up screen functionality within a third party application for users to toggle between active work windows. The pop-up screen has the ability to accept and auto-populate key fields from the third party system, thus saving keystrokes and minimizing keying errors. These client defined fields are then used to index the call in both the client third party application and DRS SQL database. When calls need to be accessed, the client defined index values saved in the third party system history allow the user to easily retrieve the call related to a specific event.
- Agnostic to phone system (Brand) or type
- Ability to interface with multiple 3rd party systems
- Secure online access to quality digital MP3 records
- Ability to review audit trails